See a doctor
Not sure where to go for medical care? We'll help you understand your options, from routine GP appointments to medical emergencies.
Where should I go?
Call 999 immediately for emergencies like chest pain, severe accidents, or loss of consciousness. Or go directly to the nearest Accident & Emergency (A&E) department at a hospital, which is open 24/7 for serious or life-threatening conditions.
If it's urgent but not life-threatening
Contact NHS 111 by visiting 111 online or calling 111. They'll advise on symptoms and direct you to the right care: a GP, pharmacy, urgent treatment centre, or an ambulance if needed.
Go to A&E if you suspect severe conditions such as broken bones, high fevers, or severe bleeding. Urgent Treatment Centres ("walk-in centres") are the right option for minor injuries, cuts, sprains, or infections that need prompt care but aren't life-threatening.
Non-urgent treatment
Step 1: Speak to a GP
A GP can assess your symptoms, provide treatment, or refer you for further care if needed.
The NHS provides GP services through the Immigration Health Surcharge included with your student visa. Before accessing NHS GP services, you'll need to register with a local practice.
Step 2: Use Your Virtual GP
As part of your cover, you also have access to a virtual GP service through Teladoc Health, available online.
Step 3: If You Need a Specialist
If a GP recommends specialist treatment, use the Healix Provider Finder to locate an approved specialist and contact Healix Health for authorisation.
How do I get there? What does it cost?
In the UK, ambulance services are delivered by the NHS and are not available as private, on-demand transport. NHS ambulances are deployed solely in circumstances assessed as life-threatening following clinical triage. If a 999 call doesn't meet that threshold, you may be advised to travel to hospital independently by taxi, public transport, or with a companion.
For urgent needs that aren't life-threatening, contact NHS 111. They'll provide a clinical assessment, offer guidance, and direct you to the most suitable care pathway.
How can I save on medical costs?
Healix Health works with a network of providers across the UK who bill within approved fee schedules, helping reduce out-of-pocket expenses and making the claims process simpler.
Use our Provider Finder to locate approved doctors, specialists, clinics and hospitals, or contact Healix Health if you'd like help finding a suitable provider.
If a provider charges above the approved fee schedule, you may be responsible for paying the difference. Alternatively, Healix Health can help you find another provider within the network.
Refer to our Fee Schedule or contact us for further information.
How to claim reimbursement of medical expenses
If you've paid your treating provider directly for eligible treatment, including consultations, diagnostics and therapies, you can claim reimbursement as long as it's covered under your table of benefits.
Register your claim via the Member Zone or the My Healix app. You'll need an itemised receipt confirming:
- •Your treatment date
- •Details of the treatment received (consultations, diagnostics, therapies)
- •Amount paid
- •Bank details for reimbursement
- •Account holder's name
- •Sort code
- •Account number
It's recommended to provide a UK bank account, as this helps avoid fees incurred on international transfers.
Once a claim is confirmed as eligible, reimbursement is arranged via direct bank transfer.
All reimbursement claims (including cash benefits) must be submitted within six months of your treatment date, birth, or adoption date.
Additional information can be found in the payment of invoices section.
Contact the Healix Health team
Our experienced claims team are available to advise and help you, and can be contacted via the below.
+44 20 4615 3441 (when calling from outside the UK)
